Shipping & Returns

        Buying Downloadable MP3 Audio Lectures:

The purchased lecture will be available for download as soon as we receive confirmation of payment from the PayPal system, which can take one to several seconds. When payment is received, the file name and the "Download" button for each lecture purchased will appear in your  final checkout page or a little later in "My Account" page. If the lecture did not appear ready for download immediately after payment, just check back to the account page in a few minutes. The system will also send you an email when the payment is received with a link to your account and download.

Downloaded files are delivered in "zip file" format. To listen to the lecture you will need to first extract the audio file from the zip archive. With Windows XP all you need to do is click on the zip file to open it and extract the lecture. With some other operating systems (Windows 98, Mac) you may need to install a separate zip file utility to open the zip file.
Here is a link
http://free-backup.info/apps/justzipit.exe to a good and FREE unzip/zip utility in case your operating system did not come with a good unzip tool. See the "FAQ & Technical" section for more instructions.

Can I "return" a lecture for a refund?

We cannot offer refunds on downloaded items. We make available to you several FREE excerpts or complete lectures (see "Free Samples") so that you may evaluate the quality of its content. These lectures were recorded many times under technically "trying" circumstances but we feel the quality of  Dr. Baker's dynamic and easy to understand presentations more than makes up for shortcomings in sound quality. First try the free lectures and see if they cause your inner being to respond.

Feel free to contact us at dgg@douglasbaker.org with any related problems or suggestions you may have.

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